How to Promote Workplace Innovation and Continuous Improvement?

A documentary case study program to inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others. It is vital to refine and continually refresh your organization to keep moving …

How to Improve Communication with Voice, Tone, Modulation, and Body Language?

Yes, we all know how to talk and some, better than others. Talking is all well and good, but how do you know that you’ve actually communicated your message effectively to other people? This article explains communication, tone, modulation, and body language. What you’ll learn: How to interpret differences in tone Build an understanding of …

10 Simple Tips to Improve Your Customer Engagement

CUSTOMER ENGAGEMENT is a buzzword among businesses these days, but many struggle to define it and implement it. In a world of instant response and digital transactions, customer engagement is fast becoming the most important aspect of customer experience. There is a huge opportunity for businesses to improve their communication with customers and analyze current …

Build a Highly Resilient Hospital for the New Normal: Power Your Clinical, Safety, and Security, and IT Incident Response

As hospitals begin to define operations within the boundaries of COVID-19’s new normal, they’re taking a more proactive approach to manage critical events along with the often complex and diverse set of risks that occur daily. New insights gained from working on the frontlines of the pandemic are also shaping the path forward to create …