Personal branding is a growing phenomenon in today’s business world, but many people still feel intimidated by the idea. According to Wikipedia – Personal branding is a marketing technique that presents an individual as someone who has authority in a specific area. The technique is intended to enable the individual to attract business opportunities via …
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Securing loyalty through satisfaction. Identifying how to become your customer’s preferred supplier. Managing dissatisfaction. Cross-selling thorough advice.
As a manager at a workplace, it is inevitable to come across conflicts once in a while. This course teaches you the three essential skills when you need to deal with workplace conflicts. You will learn how to deal with conflicts, why you need to deal with conflicts quickly and efficiently, and how to use …
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When you’ve finished all the work of understanding your problem and you think you know what to do. Your next step is to put together an action plan that will serve as the roadmap to your success, and communicate or teach your plan to everyone else involved. On the subject of teaching, the poet Rudyard …
This article meant to define what an internal customer is and how they should be treated. At any organization, most of the focus is placed solely on external customers. But, what about your internal customers? These are the people who you service within your organization or who play an integral part in your organization’s operations. …
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Make ’em laugh Something funny is generally something memorable. So to get customers to engage with and remember your brand, tell them a joke. How do you do this without coming off corny or offensive? I’m on a horse Humour can revitalise a brand. 12 years on, the Old Spice commercial is still funny but …
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