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How to optimize payment strategy to pay off in long run

With the retail industry facing unprecedented disruption intensified by the COVID-19 pandemic, the pressure is on to deliver seamless experiences that customers have grown to expect—B2B customers included. While accepting payments by credit card can be helpful in B2B customer acquisition, retailers need to go further to drive true loyalty and stickiness. In today’s landscape, …

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Book Summary: Courageous Cultures by Karin Hurt and David Dye – How to build teams of micron-innovators, problem-solvers, and customer advocates

Courageous Cultures (2020) is a practical guide to improving productivity and morale in your organization. It offers case studies, tips, and advice for managers looking to create their own “courageous culture”: an environment where everyone feels comfortable speaking up.

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Five Focus Areas for In-Store Retailers to Build and Retain Shopper Confidence when Developing Policies for Health and Safety

Heading into 2022, shoppers are showing that they feel more comfortable visiting retail locations than they did early in the pandemic. As in-person foot traffic increases in the new year, it will be key for retailers to create positive returning experiences. In this article, learn how to address five critical health and safety areas to …

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Music and Grocery Experience with Actionable Data to Solve Challenges

With actionable data on how music solves many of grocery’s common employee and customer challenges. The moment they cross your doorstep, consumers are having a brand experience. That goes for your employees as well. Get practical advice on how music can enhance in-branch satisfaction, boost loyalty, unify your brand voice, and boost employee retention.

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5 Questions You Need Answered Before Launching a Premium Loyalty Program

It’s harder than ever to maintain brand loyalty, even with loyalty programs in place. Online shopping has made it easy for consumers to find what they want at the best price, fueling brand switching. But one strategy is succeeding at keeping consumers loyal — premium loyalty programs. 81% of traditional loyalty members say they would …

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How grocery brands can respond to the evolving customer journey and essential drives changes in grocery experience

Amid the disruption of the ongoing pandemic, the grocery experience continues to transform, both for shoppers and brands. With increased foot traffic, rising consumer expectations, labor shortages, and supply chain obstacles, grocers face a difficult task in future-proofing their brands. So how can grocery brands excel amid this disruption? In this article, we explore four …

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Top QSR and Fast Casual Operator Challenges Solved by Streamlining security, staffing, and customer experience

Over the course of the pandemic, digital restaurant orders soared over 145% — causing Quick Service Restaurants (QSRs) to swiftly adapt to meet the new expectations of customers. Only by implementing new digitized services have QSRs been able to navigate the mid-pandemic restaurant landscape while setting themselves up for future growth. In this article, we …

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How to Jump-Start Flexible Retail Fulfillment for Today’s Multi-Channel World

During the pandemic, unprecedented ecommerce growth forced our industry to pivot quickly to accommodate sharp upticks in both picking and shipping. Retail analysts predict continued multichannel popularity—including home delivery; Buy Online, Pickup in Store (BOPIS); and Buy Online, Pickup at Curb (BOPAC). With ever tighter delivery windows on the horizon, it’s clear retail fulfillment operations …

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