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Technology for Curbside and BOPIS Boosts Customer Experience

Why customer wait times matter: How automating curbside and BOPIS can supercharge your business. Maximizing staff efficiency — Key benchmark data on wait times for restaurants, grocery, and retail. Research shows that even when COVID-19 shopping restrictions are permanently lifted, consumers will continue to buy online and collect their purchases in-store or at the curb. …

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To Battle With Big Box Grocers, Independents Must Up Their Game

Independent grocers can compete with household names like Amazon, Walmart, and Kroger, provided they have the right tools. Consumers want compelling offers and personalized experiences. Such expectations, fueled by the shift to online shopping during the pandemic, have forced retailers to reexamine their offerings. By implementing an automated system that provides personalized messages, seamless checkout, …

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How brands can reach the new modern grocery consumer

The takeover of omnichannel grocery marketing isn’t surprising. What may be surprising is the diversity of today’s omnichannel platform. This article survey investigated constantly evolving omnichannel solutions, revealing four major consumer shifts. This article presents how the composition of the e-commerce shopper has evolved during the pandemic. From what-to-what may defy expectations, indicating why grocery …

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How to optimize payment strategy to pay off in long run

With the retail industry facing unprecedented disruption intensified by the COVID-19 pandemic, the pressure is on to deliver seamless experiences that customers have grown to expect—B2B customers included. While accepting payments by credit card can be helpful in B2B customer acquisition, retailers need to go further to drive true loyalty and stickiness. In today’s landscape, …

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Book Summary: Courageous Cultures by Karin Hurt and David Dye – How to build teams of micron-innovators, problem-solvers, and customer advocates

Courageous Cultures (2020) is a practical guide to improving productivity and morale in your organization. It offers case studies, tips, and advice for managers looking to create their own “courageous culture”: an environment where everyone feels comfortable speaking up.

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Five Focus Areas for In-Store Retailers to Build and Retain Shopper Confidence when Developing Policies for Health and Safety

Heading into 2022, shoppers are showing that they feel more comfortable visiting retail locations than they did early in the pandemic. As in-person foot traffic increases in the new year, it will be key for retailers to create positive returning experiences. In this article, learn how to address five critical health and safety areas to …

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Music and Grocery Experience with Actionable Data to Solve Challenges

With actionable data on how music solves many of grocery’s common employee and customer challenges. The moment they cross your doorstep, consumers are having a brand experience. That goes for your employees as well. Get practical advice on how music can enhance in-branch satisfaction, boost loyalty, unify your brand voice, and boost employee retention.

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5 Questions You Need Answered Before Launching a Premium Loyalty Program

It’s harder than ever to maintain brand loyalty, even with loyalty programs in place. Online shopping has made it easy for consumers to find what they want at the best price, fueling brand switching. But one strategy is succeeding at keeping consumers loyal — premium loyalty programs. 81% of traditional loyalty members say they would …

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