5 Methods to Transform Retail Loyalty Strategy

Evaluating your retail loyalty strategy for 2021? You work tirelessly to ensure you deliver the right product, services and experiences to earn your customers’ loyalty. Your budgets may already reflect these initiatives, but you know there’s always more to do. As a retailer, you know the value of having loyal and engaged consumers. You work …

How to Achieve Digital Transformation Success in Customer Experience

Customer Experience is the most popular use case for Digital Transformation. But, the path to success is not always as straightforward as it may seem. Learn how to assemble your team, choose the right technology, and drive measurable results from a digital transformation initiative and ultimately deliver a seamless and effortless customer experience. There is …

Letting CDP Turbocharge Data into Direct Consumer Relationships

COVID-19 has sped up consumer interest in buying directly from brands, but even before the pandemic, changes in traditional retail and wholesale environments combined with robust technologies have pointed to DTC. For brands frustrated with the traditional retail model, in which retail stores and sales reps determine the future of their products, they can adopt …

Voice Data in Contact Centers to Create Happy Customers, Engaged Agents, Better Outcomes

Read on this article to discover how you can use voice technology to create better experiences within your contact centre. This article explains: The value of voice data in the contact centre How to unlock value within voice data using voice technology The link between agent experience and customer experience Why data privacy is a …

Make Customer Experiences Exceptional in Every Channel

Today, omnichannel is everything. Research shows you need to put equal weight on personalized customer experiences across every channel, and data is the key. A positive experience with a brand is more influential than great advertising. That means every interaction between your customers and customer service agents or self-service tools has a significant influence on …

How Retailers Use Text Messaging to Improve Customer Experience

The customer journey is paved with critical touchpoints. From discovery to purchase decision to referral, the opportunities to connect, convert, and create a relationship with your customers are frequent and incredibly important. And customers know it too. Learn why messaging is the future of customer acquisition and loyalty Get use cases and examples to apply …