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Accelerate Omni-Channel Strategy in Retail to Realize Sustainable Growth

How to Turn Your First-Party Data Into a Strategic Business Asset? Changes in consumer shopping behaviors and expectations are leaving retailers with no choice but to transform how they understand and interact with customers. Traditional and digitally native retailers alike are accelerating their omni-channel strategies faster than ever – and are turning to customer data …

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Omnichannel Journey: The Impact of Store and Brand Loyalty

Evolving shopper behaviors are dramatically shifting the grocery landscape. As food retail decentralizes and shoppers have more options now to get everything on their lists, where does their loyalty lie? We surveyed over 700 consumers to understand the role of loyalty in the omnichannel shopper’s experience, from brand to store and everything in between. In …

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From Contact Center to Impact Center: Best Practices for Operationalizing Omnichannel VOC Insights

Your contact center is THE place for gauging the health of your relationship with customers – and identifying and prioritizing improvement opportunities across the enterprise. The contact center is the heart of your customer experience and has the ability to inform and improve the rest of the business. Learn how you can use holistic Voice …

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Meet The Brands Disrupting The Future of Commerce

In today’s “consumer anywhere, commerce everywhere” digital era, enterprises need to listen, predict, assemble and deliver a personalized customer experience, all within milliseconds — otherwise risk losing customers, revenue, competitive advantage, and brand loyalty. This notion is proliferating, and you’d be hard-pressed to find an organization that doesn’t know this is the future of commerce …

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