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Five Focus Areas for In-Store Retailers to Build and Retain Shopper Confidence when Developing Policies for Health and Safety

Heading into 2022, shoppers are showing that they feel more comfortable visiting retail locations than they did early in the pandemic. As in-person foot traffic increases in the new year, it will be key for retailers to create positive returning experiences. In this article, learn how to address five critical health and safety areas to …

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Accelerate Omni-Channel Strategy in Retail to Realize Sustainable Growth

How to Turn Your First-Party Data Into a Strategic Business Asset? Changes in consumer shopping behaviors and expectations are leaving retailers with no choice but to transform how they understand and interact with customers. Traditional and digitally native retailers alike are accelerating their omni-channel strategies faster than ever – and are turning to customer data …

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How to Jump-Start Flexible Retail Fulfillment for Today’s Multi-Channel World

During the pandemic, unprecedented ecommerce growth forced our industry to pivot quickly to accommodate sharp upticks in both picking and shipping. Retail analysts predict continued multichannel popularity—including home delivery; Buy Online, Pickup in Store (BOPIS); and Buy Online, Pickup at Curb (BOPAC). With ever tighter delivery windows on the horizon, it’s clear retail fulfillment operations …

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Cyber 5 Matters Checklist for Retailers to Make the Most of Black Friday to Cyber Monday

The Cyber 5 weekend—from Black Friday to Cyber Monday—is almost upon us. And it promises to be a big one. Identifying what you need to be prepared for in an era of uncertainty isn’t easy, but you’re not in this alone. We’ve broken down what you need to do to prepare into easy-to-follow to-do lists …

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How Data Analytics Deepens Brand and Retail Partnerships

Retailers and suppliers are collaborating more than ever before. In a 2020 Coresight Research report, respondents said collaborating improves customer service and operations. It also creates a stronger promotion strategy and more advantageous pricing. However, retailers and brands also agree they need to partner more to improve the customer experience and grow sales. The report …

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From Scheduling to Sales, Retail Leaders Excel with These Tools

Managing people, processes, and products requires a complex skillset. For retail store managers, those skills have been significantly tested during the pandemic. Factor in evolving customer expectations—from omnichannel engagement to BOPIS and curbside pickup—and it’s no wonder that many retail leaders feel ill-equipped to handle the increasing demands of their already complex roles. This article, …

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