Learn the most effective action HR directors can take to drive employee adoption of new HRIS self-service features to improve performance management processes.
Table of Contents
Question
An organization’s outdated HRIS is difficult to use and involves a paper-and-pen performance rating process. The organization is headquartered in a storm-prone area.
During a recent weather-related evacuation, employees were unable to complete and submit performance ratings in a timely manner. The HR department selects a new online HRIS vendor to mitigate this issue in the future.
Leadership agrees to fund the new HRIS, which includes employee self-service features. Which action should the HR director take to encourage employees to use the HRIS?
A. Reinforce the benefits of using the self-service features, including immediate access to information.
B. Show employees how to use the self-service features when they ask HR to provide basic information.
C. Explain that the employee self-service features will save time for the HR department.
D. Provide in-person and virtual trainings on the new HRIS employee self-service features.
Answer
The best action the HR director should take to encourage employees to use the new HRIS self-service features is:
D. Provide in-person and virtual trainings on the new HRIS employee self-service features.
Explanation
Transitioning to a new HRIS, especially one with expanded employee self-service capabilities, represents a significant change for the organization. To drive adoption and ensure employees are comfortable using the new system, it’s critical to provide thorough training.
In-person and virtual training sessions give employees the opportunity to see the features firsthand, practice using them in a guided environment, and ask questions. This hands-on approach is more effective than simply reinforcing benefits (A), demonstrating the features only when asked (B), or explaining time savings for HR (C).
A robust training program will cover not only how to use the features, but also convey the benefits to employees, such as 24/7 access to their information, ability to complete tasks like performance ratings online, and improved efficiency. Investing in comprehensive training upfront will lead to higher adoption rates, proper usage of the system, and ultimately a better return on the organization’s HRIS investment.
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