How to Write Attractive and Eye-catching Blog Post Headlines

Writing a great blog post is more than filling it with outstanding content. In fact, many will argue that the quality of the headline is more important than what is in the body. After all, if the headline is not catchy or at least interesting, there is a high chance that no one will click to read the rest of the post, regardless of how good the information is. And, with studies showing only 20% of readers going on to read a blog post after viewing the headline, getting them right is critical.

How to Write Attractive and Eye-catching Blog Post Headlines
How to Write Attractive and Eye-catching Blog Post Headlines. Photo by AbsolutVision on Unsplash

Continue reading “How to Write Attractive and Eye-catching Blog Post Headlines”

How to Boost Contact Center Efficiencies with Customer Experience Analytics

The most comprehensive CX Analytics solutions merge speech and text analysis with the metadata elements needed to manage efficiencies including handle time, talk time, transfers, etc. Low-performing agents and their calls can be identified in seconds, and pivoting to speech analysis exposes specific areas that require further coaching and training.

How to Boost Contact Center Efficiencies with Customer Experience Analytics
How to Boost Contact Center Efficiencies with Customer Experience Analytics. Photo by Fezbot2000 on Unsplash

Continue reading “How to Boost Contact Center Efficiencies with Customer Experience Analytics”

How Voice Technology is Improving and Advancing Customer Experience Metrics

This article explains how voice technology is improving and advancing customer experience metrics such as Net Promoter Scores and Customer Satisfaction Scores.

How Voice Technology is Improving and Advancing Customer Experience Metrics
How Voice Technology is Improving and Advancing Customer Experience Metrics. Photo by Blake Wisz on Unsplash

Continue reading “How Voice Technology is Improving and Advancing Customer Experience Metrics”

Strategies to Grow Facebook Group

As someone who runs two large Facebook groups (Medium Writing and Substack Writers), I thought I’d share a post on some strategies you can use to grow your Facebook group. Facebook groups have been central to much of my blogging success, and I hope that they can be useful to you as well.

Strategies to Grow Facebook Group
Strategies to Grow Facebook Group. Photo by Tim Bennett on Unsplash

Facebook remains the world’s most popular social media network with more than 2.7 billion monthly active users as of June 2020. That’s one reason why it remains a major platform in the world of digital marketing, despite the controversies faced over the years.

Many brands using Facebook have witnessed a decline in organic reach over time due to algorithmic changes. At the same time, a deeper focus on the community aspect of the social network has been encouraged, hence more emphasis on Facebook groups.

This fact has not been lost on many users. In fact, there are now more than one billion Facebook groups in existence, and the number keeps growing. Setting up a Facebook group presents many potential benefits. Here are a few:

  • Building a community of people with similar interests in relation to your niche
  • Boosting organic reach and engagement with your brand
  • Connecting with your precise target audience and growing customer relationships
  • Collecting email subscriptions for your mailing list
  • The ability to carry out market research for free
  • Increasing your earning potential

Any way you slice it, having a Facebook group attached to your brand makes a whole lot of sense. In this article, you will learn some useful strategies to grow your Facebook group, including getting more members, increasing group engagement, and farming more high-value discussions.

Continue reading “Strategies to Grow Facebook Group”

100 Evergreen Content Ideas

Consider this a shortcut to posting well online. This guide is your saving grace when you’re stumped.

100 Evergreen Content Ideas
100 Evergreen Content Ideas. Photo by Green Chameleon on Unsplash

Your saving grace when you’re stumped.

You know that in this day and age, you’ve got to post online to get ahead. But, if you’re like most people, there’s a roadblock.

Maybe you’re concerned that you’ll run out of ideas if you start too strong, or that people won’t care, or that it will take too long.

I’m here to tell you that writing content doesn’t have to be hard. You don’t need to reinvent the wheel. You just need to answer the right questions.

This guide is going to be your saving grace when you’re stumped. If you’ve got a blog post that’s long overdue, crack this open, choose a question, and start writing for your medium. If you’re lost for an Instagram caption, just look here for inspiration and get posting.
Continue reading “100 Evergreen Content Ideas”