Critical thinking is in hot demand, but unfortunately in short supply. Some people are critical thinkers but most people tend to think uncritically.
Eve Ash asks Peter Quarry to explain how critical thinking is learned and developed. Peter explains that recognizing and switching off emotions is the first step. This entails understanding how we feel and considering alternative responses. Also, it’s important not to jump to conclusions. Focus on the facts and seek more evidence before responding. Peter recommends rising above the usual ‘win/lose’ approaches to a problem. Other solutions might emerge if everyone calms down before examining a broader range of possibilities. Be willing to look beyond the ideas and information that merely confirm the view you already have. Continue reading “3 Steps to Learn and Develop Critical Thinking”
A documentary case study program to inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.
It is vital to refine and continually refresh your organization to keep moving ahead. When mistakes are made, allow for staff to learn from them and improve, and when success is achieved, ensure it’s recognized and celebrated. Embrace change and revolutionize the way you conduct business.
The article is aimed at developing and maintaining positive service attitudes in all staff that provides service to internal or external customers whether it be face to face on the phone or online. It is ideal for developing effective communication and service skills.
The program has four segments:
Explores ways to avoid blaming and overcome frustrations
Provides strategies for managing pressure
Helps people handle complaints and avoid service burnout
Skills and actions for managing difficult customers and challenges
It is ideal for training seminars short meetings conferences workshops and for one on one motivational coaching or self-development online. Managers and trainers can use the content and activity sheets to help their people ‘audit’ their negative messages and develop and sustain positive messages and positive service attitudes.
Culture is changed when thoughts become actions and this is the vital link to positively change workplace culture and the style of communication.
A documentary case study approach to demonstrating a passion for service excellence. See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting, or responding quickly to questions will flow naturally. This article is designed to help learners develop their positive attitudes to service, build their passion for service excellence and improve their face-to-face and phone service skills.
Learning how to deal with stress is a key skill for building resilience and maintaining your mental health. In this article, we are going to talk about one of the key ways to manage stress: being able to adapt to all sorts of different stressful situations and not let the stress get to you.
What you’ll learn:
Techniques to adjust your attitudes and expectations to better deal with stress