Discover 7 key considerations that global enterprises should take into account when seeking an AMS partner for SAP.
Enterprises across multiple industries are becoming more international, a trend is driven largely by global mergers and acquisitions (M&A). The first nine months of 2018 saw a record amount of global M&A activity, the Financial Times reports, with deals reaching a total value of nearly $3.3 trillion, up 39% from 2017. Companies pursue global M&As to enter new markets, fuel revenue growth, obtain patents and technologies, reduce distribution costs, and spread risk, among other motivations.
Whatever the sound strategic reasons behind international M&As, globalization has increased pressure on enterprise IT departments to make sure the digital networks and the business applications they support are functional within and across national borders. It is crucial, therefore, globally active companies retain a homogeneous IT landscape and guarantee business processes run smoothly, with 24/7 support in all available time zones.
This is no small challenge.
International use of mission-critical business application platforms such as SAP can be enormously complicated. Among other things, IT departments must know country-specific customizations for archiving, taxation, or customs regulations in SAP and be able to implement or change them quickly.
As if that’s not enough, global IT shops must enable digital transformation through the integration of emerging technologies such as the Internet of Things (IoT), artificial intelligence (AI), data analytics, edge networks, mobile, and cloud computing. Although these projects are crucial, they divert resources from day-to-day IT support activities and strategic business initiatives.
In the IDG “State of the CIO 2018” survey, 88% of the respondents said their role “is becoming more digital and innovation-focused.” But the day-to-day responsibilities of running a network, maintaining an IT infrastructure, and ensuring global interoperability of business applications and processes—often without adequate internal resources and skills—make it difficult, if not impossible, for IT leaders to focus on innovation and digital transformation.
It’s no surprise, then, that many global organizations are turning to third-party managed services vendors to provide the expertise or services for efficient day-to-day IT operations, to deploy and support the business applications that keep global enterprises running. The right IT services partner can successfully manage SAP, Oracle, Microsoft, and other enterprise resource planning (ERP) applications, including integration, maintenance, troubleshooting, and sunsetting as well as digital transformation strategies and deployments.