Discover the critical function informal knowledge management systems play in organizations by enabling employees to share key information and experiences from their networks. Learn how these systems support learning and productivity.
Table of Contents
Question
What is the role of an informal knowledge management system in an organization?
Answer
Sharing critical information and experiences from an individuals’ networks
Explanation
Informal knowledge management systems play an important role in organizations by enabling employees to share critical information and experiences from their individual networks.
Unlike formal knowledge management systems which are officially implemented and managed by the organization, informal systems emerge organically from employees’ day-to-day interactions and relationships. They often take the form of social networks, communities of practice, online forums, or even casual conversations.
The key function of these informal systems is to facilitate the exchange of tacit knowledge – the hard-to-document wisdom, insights, and know-how that employees accumulate through their work experiences. By tapping into their personal networks, employees can quickly get answers to questions, validate ideas, solicit feedback, and learn from others’ successes and failures. This knowledge sharing helps them solve problems, make better decisions, and discover new and innovative approaches.
Some specific benefits of informal knowledge management systems include:
- Enabling just-in-time learning and problem-solving
- Supplementing formal training with practical advice and best practices
- Stimulating creative thinking by exposing employees to diverse perspectives
- Building a sense of community and shared purpose among employees
- Reducing the loss of critical knowledge when experienced employees leave
So in summary, while they may be less visible than formal systems, informal knowledge management systems are a powerful way for organizations to leverage employees’ collective intelligence and experience to drive continuous learning, improvement and innovation. The most successful companies cultivate a knowledge sharing culture that encourages employees to actively participate in these informal networks.
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