In this case study, you’ll discover how Tesco Mobile worked with InMoment to evolve its approach to delivering meaningful action from customer feedback. You’ll learn: Why feedback matters. The importance of undertaking a thorough touchpoint analysis. How to empower employees to be able to use customer insight more effectively. Table of ContentsContent SummaryCase study overviewWhy … Continue reading How Tesco Mobile listens to customer feedback and takes action across a range of channels?