Learn which building staff member is best suited to evaluate annual occupant comfort surveys and develop corrective action plans to improve comfort in LEED buildings.
Table of Contents
Question
An annual survey is given to the building occupants in which they are asked to rate their comfort level with regards to the heating and air-conditioning, acoustics, air quality, lighting levels and cleanliness. Which building staff member is best equipped to evaluate the responses and develop a corrective action plan to address problems and improve occupants’ comfort?
A. LEED AP
B. Leasing Agent
C. Facilities Manager
D. Commissioning (Cx) Agent
Answer
C. Facilities Manager
Explanation
The Facilities Manager is typically responsible for ensuring the comfort and safety of a building’s occupants. They would be best equipped to evaluate responses to a survey about comfort levels in the building and develop a corrective action plan to address any problems identified.
The Facilities Manager is the building staff member best equipped to evaluate the responses from an annual occupant comfort survey and develop a corrective action plan to address problems and improve occupants’ comfort.
A Facilities Manager has direct oversight and responsibility for the building’s heating, air-conditioning, lighting, and cleaning. They are intimately familiar with the building systems and have the ability to investigate occupant complaints, identify root causes, and implement solutions to improve thermal comfort, air quality, lighting levels, and overall cleanliness.
While a LEED AP understands green building principles, a Leasing Agent manages tenant relationships, and a Commissioning Agent ensures building systems function as intended, the Facilities Manager deals with day-to-day building operations and has the most direct control over the factors that influence occupant comfort.
Therefore, the Facilities Manager is in the best position to turn occupant survey feedback into actionable plans to optimize indoor environmental quality and enhance occupant satisfaction in the building.
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