Skip to Content

Summary: Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team by Scott Jeffrey Miller, Todd Davis, and Victoria Roos Olsson

  • “Everyone Deserves a Great Manager” provides essential insights into effective team leadership that can transform your management skills.
  • Dive into this book and discover the six critical practices that will elevate your leadership, driving your team to new heights of success.

This book summary offers six practical, field-tested strategies for becoming an effective leader. Take them to heart, and you will become the kind of leader people will look up to instead of complaining about.

Bitching about bosses is a favourite pastime. But what makes a manager great?

Everyone Deserves a Great Manager (2019) provides business leaders with six crucial practices that will transform team members into high performers. Offering practical solutions, it fills in the gap many new managers encounter when they’re promoted without receiving any leadership training.

Who is it for?

  • Newly promoted managers who have no idea what they’re doing
  • Fledgling managers wanting better outcomes
  • Senior managers looking to update their skills


What makes a manager great? In this practical guide, Scott Miller and his co-authors, Todd David and Victoria Roos Olsson – all executives at FranklinCovey – enlighten and educate new managers on the best leadership practices. Miller goes through the mistakes he made on his way to becoming a seasoned manager and presents them as lessons learned. The authors present six easy-to-follow strategies that both novice and experienced managers can use to gain wisdom, efficiency and greater productivity.

Book Summary: Everyone Deserves a Great Manager by Scott Jeffrey Miller, with Todd Davis and Victoria Roos Olsson


  • New managers should learn six pivotal management practices and seasoned managers should review them.
  • Strategy One: Develop a leader’s mentality.
  • Strategy Two: Routinely meet with each individual member of your team.
  • Strategy Three: Organize your team for productivity; position it to achieve top results.
  • Strategy Four: Make sure everyone on your team is receptive to and values feedback.
  • Strategy Five: No matter what happens, your job is to guide each of your team members through events that affect them.
  • Strategy Six: As a leader, you have limited time and energy; use them wisely.

Introduction: Learn how to become the type of manager every employee hopes for.

Congratulations! You’ve just been promoted to your first management role! Excited? You should be! The professional ambitions, workplace deliverables, and daily happiness of a whole team is now your responsibility. Intimidating, right? Well, don’t worry. Your boss reckons you’re up to the challenge. So why should it matter that you’ve never had any leadership training?

Being a manager is a huge responsibility but it’s also an opportunity to help others thrive. Just think – you’re in a position to foster talent, fuel success, and support your team through challenges. If you want your entire team to flourish, you’ll need to develop your leadership skills, fast. These summaries explore six key practices that will transform you into the ideal manager.

In these summaries, you’ll learn

  • why you should encourage your team to make mistakes;
  • one thing you should never say to your employees; and
  • the hard truth about burn-out.

Managers don’t innately know how to lead well.

When the author, Scott Jeffrey Miller, was just 27, he received one of the biggest wake-up calls of his career. After just three months in a sales job at the Covey Leadership Centre, he was promoted to managing a team of client-service coordinators. Miller was delighted, and determined to be the best leader ever. And to him, that meant producing staggeringly impressive outcomes.

So the author announced some new rules. There were to be no personal appointments during work hours, and start and finish times would be monitored. He even asked a coordinator to check voicemails on her honeymoon. What was the result of these new rules? Three weeks later, he was demoted because of his terrible management style. He may have been brilliant at sales, but he wasn’t manager material – yet.

If you’re a first-time manager, you probably started off a similar scenario – as a high performer who’d caught your boss’s eye. One day, you were promoted internally, and suddenly found yourself responsible for a whole team of employees.

If you think about it, this is pretty ludicrous. You wouldn’t get on a plane being flown by an untrained pilot. So, why do employers think you’ll have the skills to be a manager just because you were good at your job?

Unfortunately, this is common practice in the business world. In fact, an article in the Harvard Business Review claimed that the average age of a first-time leader is 30 – but that that person won’t get any leadership training for another twelve years! That’s over a decade of flying in the dark and managing by trial and error.

It’s harrowing to think so many people are being led by managers without any official training. After all, employees’ career growth, skills development, emotional well-being, and mental health are all affected by how their bosses lead. And the responsibilities of the role have a huge impact on you as leader, too. If you want to manage your own stress levels, take care of yourself and your team, and achieve those workplace goals, you need to know what you’re doing.

Whether you’ve been freshly promoted or you’re a senior leader wanting to become more effective, the practices you will learn in the summaries ahead can serve as your foundation. They’ll allow you to help your team thrive – without your job taking its toll on your health.

Focus on your team’s success – not your own.

Carolyn – a colleague of the author’s and a fellow salesperson – was the obvious choice when a leadership position opened up at her workplace. She was a high performer, consistently exceeding her sales targets each quarter. Upper management was excited about her team potentially doing the same.

But they were bitterly disappointed. Carolyn’s team didn’t seem to be developing. And worse, they didn’t trust her. What was going wrong?

Carolyn was always trying to save the day. If it looked like a deal was slipping away during a client meeting, she’d swoop in, put her sales skills into action, and close the deal. She thought this was the right thing to do, because her focus was still on sales targets. Carolyn had forgotten that she wasn’t in sales anymore. Her job now was to support her team.

If you’re a first-time leader, you might think it’s your job to fix all the problems you encounter. But by taking over when things look precarious, you sabotage your team’s opportunities to learn.

Imagine how different things would have been for Carolyn’s team if she’d let them make mistakes. Sure, they would’ve lost a few sales. But afterwards, Carolyn and her team could’ve explored what they could do differently next time. This would’ve helped team members develop their sales skills, improving results over time. And, perhaps most important, it would have shown the team that Carolyn trusted them, building their confidence.

Stepping into the leadership role means changing your definition of results. Your results won’t arise from your own work anymore – like Carolyn’s impressive sales records. They’ll arise from your team’s achievements.

So what does that mean, exactly?

It means that your main focus must be supporting your team. If your team is developing and working well, you’re doing your job properly. Your personal deliverables need to take a backseat, so you can prioritize your team’s growth. After all, what’s the point of having a sales team if the manager is closing all the deals? That’s not going to achieve sustainable results long-term, or increase the overall volume of sales.

Get into the habit of regularly asking yourself what type of manager your team needs in that moment to be the best they can possibly be. Is there something you need to learn so you can support them? Maybe there’s even something you have to unlearn – so that you don’t end up like Carolyn.

Regularly hold 1-on-1 meetings with every member of your team.

Joanna was one of those dream employees: reliable, consistently hitting her targets under budget, and leading a thriving team. She was the perfect combination of low maintenance and high performance – and she did it all remotely, too.

That was why it was such a shock when she handed in her notice. Horrified that the company was losing such an asset, its Chief People Officer, Todd, cleared his calendar to meet with her. He was determined to make her stay any way he could: with a raise, bonuses – whatever it took.

As they chatted, Joanna told Todd why she wanted to move on. It wasn’t the work she was doing or how much she was earning. Joanna didn’t feel like her boss saw her as a person. Their catch-ups felt rushed and perfunctory. And since Joanna worked remotely, it was even more important to feel like her boss cared about her.

No one wants to feel like she’s a cog in the machine. As a leader, it’s your job to make your team members feel seen as people – individuals with professional ambitions, personal goals, and private lives. If you can do this, your employees’ engagement levels will soar, improving their performance.

The best way to achieve this is by holding regular 1-on-1 meetings with your team members. Don’t use 1-on-1s for project status updates. That’ll just make your team feel like part of a production line that you’re monitoring. Instead, use these meetings as a chance to provide individual coaching.

If you’ve established trust with your team, you’ll find that employees will feel comfortable raising all kinds of worries with you during their 1-on-1s. These could be anything from needing help with their presentation skills to dealing with conflicts with colleagues. This will not only give you the chance to support them, it’ll also provide you with insight into other issues that are holding your team back.

The most important thing for you to do during 1-on-1s is listen. Don’t jump into fixing mode, or use the meeting to share your own experiences. Remember: you’re there to help your team grow. Keep your lips sealed until your team member has finished speaking. You can then work together to figure out a plan.

Connect your team with the company’s vision.

How would you feel if your boss told you to do something without explaining why? Enthusiastic, or uninterested and confused? Now, imagine you asked why that task was important. If your boss responded with, “Because I said so,” would you feel any better? Or would you feel like a kid being ordered to eat his vegetables?

When employees don’t understand why the work they do is important, motivation plummets. They might carry out their tasks, but they won’t have a sense of ownership over their work, so its quality will drop – and you’ll waste time picking up the slack.

But if your team members understand how their contributions support the company’s goals, they’ll be infused with purpose. They’re no longer just shuffling papers for the sake of it. They’re shaping a memorable customer experience, or maybe helping a business recover a debt so that jobs won’t be lost. And that’s motivating.

Your team won’t be clear on what your company’s goals are if you don’t know them yourself. If you don’t know, check in with your boss. Ask her what the priorities are, then think about what your team could do to support them.

Once you know where you’re all supposed to be heading, call a meeting and share the company’s goals with your team. Then, as a group, explore different ways you could help achieve those goals. This is how you create deep buy-in. If a team has designed its own goals, its members will be more motivated to put in the hard work. As soon as they have a sense of purpose, they’ll stop just going through the motions and take ownership.

When you’ve finished workshopping, choose three goals, then create briefs for each. Appoint specific team members to work on different aspects of the project, with clear accountabilities, so everyone knows what you expect of them.

Hold brief, regular meetings to check in on action items. This’ll keep your team focused as you work toward your goals. Meetings like this build momentum by creating a sense of progress. They also help everyone keep their eyes on the ball amid the inevitable interruptions and distractions of daily work life. And they’re a great opportunity to reconnect everyone’s contributions with the company’s vision, to keep your team inspired.

Learn how to give feedback effectively.

When the author was a college student, he worked as a waiter at the Sunset Grill in Florida. A whizz at memorizing orders, he’d whirl into the kitchen, make his demands, and have food on customers’ tables in a flash. He finished every day laden with tips. But he made the kitchen staff stressed and his fellow servers resentful.

The author’s boss called him out on his behavior by handing him an index card that said he needed to improve his teamwork. The author was shocked and indignant. If the manager had focused on helping him change his behavior, instead of bluntly pointing out what was wrong, the feedback would’ve been much more effective.

Feedback – the very word can make your blood run cold, whether you’re giving it or receiving it. But if you’re a manager, it’s an inevitable part of your role. And unless you want to sabotage your employees’ confidence and productivity by making a mess of your feedback sessions, you’ll need to become an expert in it. Luckily, giving feedback is a learned skill – one you can develop to help every team member shine.

Many managers think the purpose of feedback is to criticize or fix an employee. But it isn’t. Its purpose is to guide people in developing their skills. There are two different ways you can do this.

The first is by using reinforcing feedback, which highlights outstanding behaviors or contributions. It lets team members know you’ve noticed what they’re doing right, and that you hope they’ll continue to do it. For instance, you might say, “Cameron, the way you’ve reorganized the data capture has simplified a confusing system. Well done!”

Then there’s the more challenging redirecting feedback, which takes a lot of courage and restraint to do well. Sometimes, you’ll need to tell a team member that he’s not meeting your expectations. But instead of seeing this as giving criticism, think of it as believing an employee has the capacity to improve – and that, with your guidance, he will.

Before you meet with your team member, plan out what you’ll say, keeping any judgment out of it. You’ll need to clearly identify the behavior you’ve noticed, and articulate what impact it’s having on the team or project.

When you communicate this to your team member, he’ll react with anything from shame to aggression. Give him time to process these emotions – then work together to create a plan that will address his behavior.

Become an expert at navigating change.

Change. It’s inevitable. Head Office will initiate it, a client will demand it, or an economic shift will force it. And, as leader, you’re there to support your team through whatever’s going on.

Leading a team through change doesn’t just mean helping employees jump through the hoops of training programs or implementing new processes. It means exploring the emotional aspects of change as well. Many leaders ignore how their teams react to change, and that only increases stress and worry. This is the surest path to disaster – and to a huge drop in productivity.

Workplace changes typically go through four phases, whether the change is using new sales software or merging with a competitor. An effective leader will guide her team through each phase as quickly as possible, to reestablish stability and productivity – sooner rather than later.

In the first phase of change, your status quo is shattered. Everything’s puttering along as usual, when – bam! – the carpet’s pulled out from under you. At this stage, no one will know exactly what’s going to happen, so everyone will be anxious. Get your team together immediately and tell them change is on the way. Reassure them that you’ll keep them informed as soon as you’re updated. This will help your people feel supported, even if you’re all in the dark together.

The second phase causes panic. Senior management announces the change and what it means. Anxiety runs rampant and performance deteriorates. As a leader, you need to gather all the information you can about how the change will affect your team, then develop an action plan to move your employees through the change. By asking for their input, you’ll help them regain a reassuring sense of control.

In the third phase, the dust settles, and the team accepts that the change is happening. You roll out your plan and your team starts learning to do things in a new way, like working in a new office space or taking on different responsibilities. During this time, put any non-essential projects on the backburner so people can find their feet.

Once the change has been implemented, you’ve reached phase four – adjusting to a new normal. Even if you don’t think the change was for the best, you’ll have emerged more resilient. You can use the knowledge you’ve gained the next time change knocks on your door.

Manage your energy and time effectively.

Have you ever been happy you were sick? You’ve kept your nose to the grindstone, pulling long hours and canceling weekend plans so you can deliver that project faster, under budget, or with astonishing results. But then your body falls apart. You wind up with the flu, and your only choice is to crawl into bed. “How nice!” you think. You can finally do some binge-watching and take afternoon naps.

Most of us struggle to strike a work-life balance. In fact, business consultancy Gallup found that an astonishing two-thirds of the workforce suffers from professional burnout. That potentially means two out of every three people on your team.

But you don’t have to join this weary majority. By creating a plan that helps you thrive at work, maintain your relationships, and take care of yourself, you’ll strike that elusive balance. Everyone’s plan will look a little different, depending on personal commitments, lifestyles, and interests. But to work, your plan must manage two key areas.

The first is energy. The key to high performance is understanding your body’s natural energy rhythms. When do you feel fully charged and ready to go? When do you hit a slump? Pay attention to the rise and fall of your energy levels and see whether there’s a pattern.

Then, plan your work according to your energy. Use your peak hours for work that needs your full focus, and leave more procedural tasks for times when your batteries naturally run low. That way, you’ll get more done, reducing the risk of late nights in the office.

Next, learn to manage your time. It’s easy for managers to get swamped with tasks. From project deliverables to supporting team members, the day can slip through your fingers. And that’s why it’s crucial that you learn how to say no – no to any tasks that don’t align with your core priorities.

To find out what your core priorities are, ask yourself what kind of leader you want to be. For example, do you want to help everyone on your team advance their careers? Maybe you want to make innovation flourish. Whatever’s at the heart of your leadership, use it to evaluate each request that comes your way. If that request supports your priorities, say yes wholeheartedly. If it doesn’t, say no. Doing this will keep you firmly on the path that leads to what you care about most.


New managers should learn six pivotal management practices and seasoned managers should review them.

Scott Miller admits his management style was all wrong when he was three months into his new job at the Covey Leadership Center, now FranklinCovey. When he started, at age 27, he monitored when his team members arrived at work and when they left. He forbade them to waste even a minute of the work day on personal matters. Miller insisted that one employee review her colleagues’ voicemails during her honeymoon and report anything suspicious back to him. During this period, the author says he was “tyrannical” and “a nightmare.”

Miller eventually outgrew his boorish behavior and became an admirable, effective and accomplished manager. On the way, he learned significant lessons about leadership, including six pivotal management strategies.

“In the ‘olden’ days, first-level leaders had multiple managers above them who had steadily climbed the leadership ladder, accumulating experience along the way.”

Having reduced their management ranks, companies now have fewer experienced managers to teach new managers how to do their jobs. However, you can become an excellent manager by following six practical, field-tested strategies:

Strategy One: Develop a leader’s mentality.

What is your mind-set? Do you understand your thinking processes? Leaders must be aware of how and why they think as they do. Make sure your suppositions are accurate and realistic. If you discover you’re wrong, change your mind quickly. Shifting your beliefs isn’t easy, but you can’t become a great manager by clinging to incorrect information or biased thinking. FranklinCovey’s “See-Do-Get Cycle” offers a mental framework for navigating change and developing the behaviors that accompany the transition to becoming a better leader:

  • See – The way you see things governs your behavior. Your results depend on how you act in response to your perceptions.
  • Do – Pay attention to how you behave; act with deliberation.
  • Get – Identify the important goals you want to reach.

Within this mental framework, the “see” component carries the most weight. To achieve true, long-range results, you must adapt your mind-set to the reality around you. You must see situations clearly and operate accordingly.

“Fundamentally, becoming a leader will require you to let go of some of the skills and mind-sets that made you successful as an individual contributor.”

Most people get promoted to management because they are successful individual producers. This is particularly true for former sales superstars who become sales managers. However, highly competitive performers often have a “‘zero-sum’ mentality – I win; they lose.” This mind-set doesn’t work for managers. When you become a manager, your have to put your team’s results first.

Strategy Two: Routinely meet with each individual member of your team.

Engage your team members through one-on-one meetings where you can inspire each individual. Help them commit to your organization and become more dedicated, cooperative employees. Use one-on-one meetings to construct an energizing corporate culture. This means you must host the right kind of meetings. Don’t let your one-on-ones devolve into status updates: “What did you work on last week? What are you working on this week? Great. Next!”

“Employees often report that their relationship with their direct leader is the most meaningful relationship in their professional lives and determines whether they stay with a company or move on.”

Use weekly one-on-one meetings to coach your employees. Prepare in advance and set aside at least 30 minutes for each meeting. When you set a meeting with an employee, keep your commitment. Try not to cancel or change his or her scheduled day or time. To incorporate this practice into your daily management routine:

  • Use your planning calendar to schedule your one-on-one meetings with team members.
  • Ask effective coaching questions during these meetings.
  • After a few sessions, ask for feedback. Does the person consider the meetings worthwhile? How can you make them better?

Strategy Three: Organize your team for productivity; position it to achieve top results.

Too many managers micromanage. They constantly tell their team members exactly what to do and how they do it. Often, these “do-it-for-them” managers jump in at the first sign of trouble and take over. This stifles initiative and creativity, and undercuts productivity. Learn to delegate. Trust your people to handle their assignments professionally.

“If people are doing their jobs solely because their boss told them to, it sucks engagement right out of a team.”

Don’t set goals for your team. Work with individual team members to plan their own goals and work activities. To incorporate this practice into your daily management routine:

  • Meet with your boss to discuss your pivotal professional goals and how you and your team can achieve them. This will spur a discussion of the goals your manager wants your team to meet and how.
  • Assemble your team members to discuss these goals and how they fit into the overall organization’s targets.
  • Develop a team scoreboard that highlights these goals. Delegate someone to update it regularly.
  • Assign “stretch tasks” and goals to your team members to help them develop their abilities.
  • Celebrate all team victories.

Strategy Four: Make sure everyone on your team is receptive to and values feedback.

Few activities are as valuable as giving and receiving objective feedback. This is why you must provide quality feedback to your team members and solicit feedback from them about your work as a manager and about the company. Make your feedback constructive, “actionable, specific and sometimes tough.” Don’t shirk that last requirement, but avoid harshness.

“Picture yourself 10 years from now. What do you want your team to say about this time in their lives? What results will you and your team have delivered? How would you want your team to describe your leadership?”

Regard feedback as coaching, and use it to boost and help your team members. Never put them down. They need to understand material that might not be clear to them. Emphasize “reinforcing feedback” that recognizes and affirms positive behavior. To incorporate this practice into your daily management routine, tell your team members that in the future, the team will put a premium on giving and receiving feedback. During the next month, solicit significant feedback from someone close to you.

Strategy Five: No matter what happens, your job is to guide each of your team members through events that affect them.

MIT’s Peter Senge explains, “People don’t resist change; they resist being changed.” Change is constant and ubiquitous. It may include promoting or laying off employees, bringing in new leaders, merging with another company, or coping with new software and work requirements.

“If you have the common mind-set of achieving results on your own, it’s important to accept once and for all that your work isn’t just about you anymore; it’s about them.”

Prepare your people for change and guide them through its hazards and opportunities, including corporate change initiatives. No matter what change brings, help your team remain productive. The FranklinCovey Change Model helps managers understand the stages and managerial ramifications of change as they move through its four “zones”:

  1. “Zone of status quo” – This is the business-as-usual zone. For now, change is theoretical.
  2. “Zone of disruption” – People begin to feel stressed as change becomes imminent.
  3. “Zone of adoption” – Due to change, people must do things differently.
  4. “Zone of better performance” – The hope is that change and the way people adapt to it will lead to improved results.

To incorporate this practice into your daily management routine:

  • If you have serious questions about an upcoming change initiative, speak with your manager to gain a better understanding of the logic behind the new plan.
  • Meet often with individual teammates. Update them and reassure them about change issues
  • Create a scoreboard highlighting the achievements of your team members as they work through the change initiative.
  • Celebrate when your team scores an early change-initiative win.

Strategy Six: As a leader, you have limited time and energy; use them wisely.

Gallup reports that almost two-thirds of workers worry about “professional burnout.” Does this include you or your team members?

“Once you start to notice any highs and lows in your energy levels, ask yourself why.”

To boost your energy level and theirs, tap into “five energy drivers.” The amount of energy you have during your waking hours depends on these factors:

  • Sleep – Everyone needs at least seven hours of good sleep nightly. You can’t expect to move magically from 100% activity to immediate, restful sleep. Establish a firm boundary separating your activity time from your sleep time. Instead of staying super busy right up until you turn off the lights, practice yoga and meditation to help calm you for sleep.
  • Relax – If you are under stress, it’s hard to relax. Does your lifestyle reduce or promote stress? What are your coping mechanisms? Binge-watching television or indulging in a “gaming marathon” won’t relax you. These activities drain your energy. Try something restful during the day by engaging in “mental mini-breaks.” Breathe deeply to oxygenate your system; this makes you feel good and builds your energy. Keeping your mind active is a positive way to build energy. Always keep learning.
  • Connect – Do you have meaningful relationships that sustain you at work and home? If not, try to establish new connections. One good way to build connections is to volunteer your time for a worthy cause. This will boost your mental, psychological and emotional health and help you meet new people. Become proactive about the quality of your friends. Seek out people who make you feel good, not bad.
  • Move – Do you move around enough during the day? Do you exercise? Or do you spend most of your time sitting in front of computer screens or curled up on the couch watching TV? Lack of movement is a recipe for an energy and health disaster. Exercising will become easier if you regard it “as a luxury” – something you get the opportunity to do – and not as an unpleasant burden or something you must do. You don’t need to join an expensive gym. If you’re proactive, you can keep moving in little ways all day. Exercise will sustain your energy. Periodically, get up from your chair and move around. Do quick exercises, like squats. Find the aerobic exercise you most enjoy – walking, running, playing tennis, swimming – and pump up your pulse.
  • Eat – Do you eat good, nutritious, wholesome food that sustains you and supplies you with the energy you need? Or are you a junk food junkie? The best foods for fueling your body are whole foods, not processed foods or “quick-hit carbohydrates.” Fruits, vegetables, nuts and berries are best. Take healthy snacks to work, so they’re available when you get hungry. That habit will help you avoid buying a candy bar or a bag of potato chips from the vending machine. If you’re not sure how you measure up on the nutrition scale, track what you eat.

Do you embrace these five energy drivers? A deficit in one area tends to diminish the four other areas. Rate yourself against each factor, and work to improve your grade. Develop a robust energy level that will hold steady morning, afternoon and evening. Remember, when you’re a team leader, your energy level isn’t the only one that counts; the energy levels of your individual team members are also important. Be a positive role model of healthy practices for your team members. To bring “positive energy” to your team meetings as part of your daily management routine, take these steps:

  • Conduct your own “personal energy audit.”
  • Determine your daily energy requirements. Plan your schedule accordingly.
  • Plan your weekly activities.
  • Devote five to 10 minutes each day to refining your activity plans.
  • Boost the energy levels of your meetings.

Don’t try to take on all six practices immediately. Work on them little-by-little. With a concerted, focused and determined effort, you will eventually master each one and become the great manager every employee wants as a leader.

Final Summary

The key message in these summaries:

Your actions as manager will have a huge impact on your team’s productivity – not to mention its members’ happiness and health. When you’re a new leader, it’s easy to get swept up in your own ambitions. But if you want to be an effective leader – one who can help employees reach their full potential – you need to let go of thoughts about your personal success. To be an effective leader, you must focus on supporting your team. That’s the true purpose of a manager – and the only way to do your job well.

Actionable advice: Praise team members in a way that speaks to them.

When it comes to being praised, everyone has personal preferences. Some employees will love it if you applaud them during a staff meeting. Others will be mortified by this type of public attention, preferring you to say thank you during a 1-on-1. Make it your mission to discover how and when you should deliver your praise to each individual on your team. That way, you can tailor your approach, and make sure your words of gratitude and encouragement hit the right note every time.

About the author

Scott Miller, the executive vice president of thought leadership at FranklinCovey, hosts On Leadership With Scott Miller, a weekly webcast, podcast and newsletter. Todd Davis, FranklinCovey’s chief people officer, has more than 30 years of experience in human resources, talent development, recruiting, sales and marketing. Victoria Roos Olsson is a senior leadership consultant for FranklinCovey.


Management, Leadership, Business and Organizational Learning, Business Management, Leadership and Motivation, Self Help, Personal Development

Table of Contents

Develop a leader’s mindset
Hold regular 1-on-1s
Set up your team to get results
Create a culture of feedback
Lead your team through change
Manage your time and energy.


“Everyone Deserves a Great Manager” is a compelling guide to effective leadership, co-authored by Scott Jeffrey Miller, Todd Davis, and Victoria Roos Olsson. The book delves into the essential practices that can transform good managers into great ones, helping them lead their teams to success.

The authors outline six critical practices that lie at the heart of effective team leadership, drawing from their extensive experience with FranklinCovey, a renowned leadership and performance improvement firm. These practices are:

  1. Develop a Leader’s Mindset: The book emphasizes the importance of cultivating a leadership mindset and thinking beyond daily tasks, fostering a broader perspective that benefits both the manager and their team.
  2. Hold Regular 1-on-1s: Effective communication is at the core of any successful team. The authors stress the significance of regular one-on-one meetings between managers and team members, providing a platform for feedback, growth, and connection.
  3. Set and Communicate Clear Expectations: Clarity in expectations is vital for team performance. This practice guides managers in setting clear goals and expectations for their team, promoting accountability and productivity.
  4. Create a Feedback-Rich Culture: Feedback is a powerful tool for growth. The book offers insights on how to establish a culture where constructive feedback is encouraged, leading to continuous improvement and engagement.
  5. Lead Your Team: Effective leadership requires managers to lead their teams, not just manage them. The authors share strategies for empowering and inspiring team members to reach their full potential.
  6. Focus on Results and Hold Everyone Accountable: This practice centers on aligning team efforts with measurable results and ensuring accountability for performance. It provides a structured approach to drive success.

Review: “Everyone Deserves a Great Manager” is an invaluable resource for both new and seasoned managers. It offers practical, actionable advice that can be applied immediately to enhance leadership skills. The authors combine their extensive knowledge and experience to provide a roadmap for becoming an exceptional leader.

What sets this book apart is its emphasis on a leader’s mindset and the importance of fostering a feedback-rich culture. It recognizes that effective leadership is not just about managing tasks but also about empowering individuals to reach their potential. The book’s real-world examples and practical tips make it highly relatable and applicable in various professional settings.

In today’s fast-paced and competitive business environment, leadership is crucial, and this book equips managers with the tools they need to excel. The authors present their ideas in a clear, engaging manner, making it an enjoyable and educational read.

In conclusion, “Everyone Deserves a Great Manager” is a must-read for anyone looking to improve their leadership skills and lead their teams to success. The six critical practices outlined in the book are a game-changer for effective team management. Don’t miss the opportunity to transform your leadership style and elevate your team’s performance.

Alex Lim is a certified book reviewer and editor with over 10 years of experience in the publishing industry. He has reviewed hundreds of books for reputable magazines and websites, such as The New York Times, The Guardian, and Goodreads. Alex has a master’s degree in comparative literature from Harvard University and a PhD in literary criticism from Oxford University. He is also the author of several acclaimed books on literary theory and analysis, such as The Art of Reading and How to Write a Book Review. Alex lives in London, England with his wife and two children. You can contact him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.