This article explains how to use funnel questions to get more detail and increase the confidence of the person responding. it’s a technique used by investigators and detectives to gather more information in a systematic way.
What you’ll learn:
- Ways to use funnel questions to get more details
- Use funnel questions more effectively in their communication
Funnel questions are a great way to find out more detail and increase the confidence of the respondents.
Funnel questions are a technique used by investigators and detectives. With this article, you can expect to learn the basics of funnel questions and how it enables you to obtain details and better answers from your respondents.
Funnel questions are suitable for improving effective communication, be it between co-workers or when speaking to new candidates.
Specific Closed Questions
Start with specific closed questions like:
- What is your name?
- What do you do?
This helps build their confidence as it normally questions they can easily answer.
Ask Questions to Gain More Information or Detail
Next, ask questions which help to gain more information or detail you are after, like:
- Why did you become an accountant?
Here’s another example:
- Did you contact the claims departments?
- Were you able to get through to someone?
- Did they resolve your query?
- How did you find the claims process?
Ask Questions to Get More Specific Detail as you Go
You can also use funnel questions to get more specific detail as you go as in this example:
- Did you see the crowd?
- How many people would you estimate were there?
- What ages were they mainly?
- What were they wearing?
Here you can get more detailed information by confirming simple questions first.
So in summary, funnel questions start with specific closed questions and move to broader open questions. That’s funnel questions.