Discover how HR can help create value in corporate social responsibility (CSR) by gathering input from external stakeholders. Expert insights for SHRM-SCP Exam prep.
Table of Contents
Question
What is the best way HR can help create value in social corporate responsibility?
Answer
By gathering input from external stakeholders. By talking with external stakeholders, the organization can see how the organization’s communities and customers view current CSR performance and help in determining where the organization should focus its efforts.
Explanation
The best way HR can help create value in corporate social responsibility (CSR) is by gathering input from external stakeholders. External stakeholders include the communities the organization operates in and serves, as well as its customers.
By proactively reaching out to and talking with these external stakeholder groups, HR can gain valuable insights into how they currently perceive the organization’s CSR performance. This outside-in perspective is crucial for identifying areas where the company is meeting expectations and having a positive impact, as well as surfacing gaps between current efforts and stakeholder values/priorities.
Armed with this stakeholder input, HR is well-positioned to help guide the organization in determining where it should focus and enhance its CSR initiatives moving forward. HR can translate external feedback into a CSR strategy and programs that are responsive to stakeholder needs, allowing the company to create more value and positively differentiate itself.
Gathering external input also promotes accountability and ongoing stakeholder engagement, which further contributes to CSR success. By opening up two-way dialogue, HR demonstrates the organization’s commitment to transparency, continuous improvement, and meeting the expectations of the communities and customers it serves. This strengthens vital relationships and enhances the company’s reputation as a socially responsible corporate citizen.
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