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[Google] From Likes to Leads: Interact with Customers Online: Popular social media analytics tools

Just as there are tools to conduct social listening, there are tools for analytics. Social media analytics tools allow brands to identify trends and gain actionable insights to optimize overall performance. With so much consumer data being posted on social media daily, social media analytics tools have become a critical component in audience analysis, competitive research, and product research. Gathering data and insights can help companies inform and make business decisions for their brand. In this reading, you will learn about a few industry-trusted tools for social media analysis.

Sprout Social

Sprout Social is a cross-channel social media analytics tool, which means you can compare performance across all your social media channels. You can view how your company’s social media accounts are measuring up against one another, and determine which you should put more energy and budget into, and which platforms you are finding success on.

Sprout Social also allows you to compile data into reports, so keeping team members up-to-date on your progress is a seamless process.

Google Analytics

You may have heard about Google Analytics at this point in the course, and that’s because it has so many purposes. Google Analytics is not solely a social media analytics tool, but when integrated into social media analytics, it can be used for things like tracking how much traffic your website receives from social media.

Note: If you are denied access to the demo account when you sign in, open the link in an Incognito window and sign in again. To open an Incognito window in Chrome, click the More icon (three vertical dots) and select New Incognito window.


As you post across social media channels, you may decide using hashtags is an important part of your strategy. If that’s the case, a tool like Keyhole is useful because it provides real-time performance reporting on any hashtags relevant to your campaign.


TapInfluence offers unique features that specifically help brands track influencer marketing campaigns. With TapInfluence, you can track engagement, reach, and return on investment for each individual influencer. You can view each influencer’s typical reach and engagement to help you decide if you want to reach out to them to create a partnership.

Key takeaways

There are numerous tools out there that will help you optimize your social media marketing strategy. As you do more research into the various social media tools, keep in mind what your business goals and priorities are so you can make sure you are using the right tools for your brand.

Alex Lim is a certified book reviewer and editor with over 10 years of experience in the publishing industry. He has reviewed hundreds of books for reputable magazines and websites, such as The New York Times, The Guardian, and Goodreads. Alex has a master’s degree in comparative literature from Harvard University and a PhD in literary criticism from Oxford University. He is also the author of several acclaimed books on literary theory and analysis, such as The Art of Reading and How to Write a Book Review. Alex lives in London, England with his wife and two children. You can contact him at [email protected] or follow him on Website | Twitter | Facebook

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