Skip to Content

Seeking professional help for mental health concerns is of utmost importance in today’s society. Mental health issues can have a significant impact on a person’s overall well-being and quality of life. However, many individuals hesitate to seek help due to various reasons, such as stigma, fear, or lack of awareness. This article aims to shed …

Read More about Feeling Stuck? Counseling or Life Coaching Will Unlock Your Full Potential

Courageous Cultures by Karin Hurt and David Dye offers a bold roadmap for leaders seeking to foster innovation and problem-solving within their teams. This groundbreaking book challenges traditional workplace norms, presenting practical strategies to cultivate a fearless, forward-thinking environment. Dive into this review to discover how Courageous Cultures can revolutionize your leadership approach and propel …

Read More about Courageous Cultures to build teams of micron-innovators, problem-solvers, and customer advocates

Read on this article to discover how you can use voice technology to create better experiences within your contact centre. This article explains: The value of voice data in the contact centre How to unlock value within voice data using voice technology The link between agent experience and customer experience Why data privacy is a …

Read More about Voice Data in Contact Centers to Create Happy Customers, Engaged Agents, Better Outcomes

The customer journey is paved with critical touchpoints. From discovery to purchase decision to referral, the opportunities to connect, convert, and create a relationship with your customers are frequent and incredibly important. And customers know it too. Learn why messaging is the future of customer acquisition and loyalty Get use cases and examples to apply …

Read More about How Retailers Use Text Messaging to Improve Customer Experience

Providing exceptional customer service is crucial for business success. Instant messaging can be a powerful tool for improving customer satisfaction. This guide covers how to leverage messaging apps to enhance support and exceed customer expectations. Introduction Instant messaging allows real-time communication between customers and support staff. Messaging apps offer benefits over other channels like email …

Read More about How to Boost Customer Service Through Instant Messaging Support Strategies

In this article, we will review The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John DiJulius, a book that teaches how to build authentic and lasting relationships with customers in a world where technology is taking over. If you want to learn more about the relationship economy and how it can …

Read More about Summary: The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John DiJulius

Retailers have long been familiar with the challenges of retaining employees: employment turnover is hovering at 69% and shows no signs of slacking. But in the last two years, they’ve been struggling to find workers too—and despite continuous recruitment, retailers still can’t hire all the employees they need. Being understaffed creates high, unnecessary costs. But …

Read More about Where to Find Retail Workers for the Short- And Long-Term?

In a fiercely competitive world, creating genuine brand loyalty has never been more important. Key to earning that loyalty is giving customers a great experience at each and every stage of their journey with you. Learn about the growing demand for delivering contextually relevant customer support experiences. And, how ‘intelligent content’ and management of support …

Read More about Delivering Powerful Customer Support with Contextualized Information

Why customer wait times matter: How automating curbside and BOPIS can supercharge your business. Maximizing staff efficiency — Key benchmark data on wait times for restaurants, grocery, and retail. Research shows that even when COVID-19 shopping restrictions are permanently lifted, consumers will continue to buy online and collect their purchases in-store or at the curb. …

Read More about Technology for Curbside and BOPIS Boosts Customer Experience

Independent grocers can compete with household names like Amazon, Walmart, and Kroger, provided they have the right tools. Consumers want compelling offers and personalized experiences. Such expectations, fueled by the shift to online shopping during the pandemic, have forced retailers to reexamine their offerings. By implementing an automated system that provides personalized messages, seamless checkout, …

Read More about To Battle With Big Box Grocers, Independents Must Up Their Game

The takeover of omnichannel grocery marketing isn’t surprising. What may be surprising is the diversity of today’s omnichannel platform. This article survey investigated constantly evolving omnichannel solutions, revealing four major consumer shifts. This article presents how the composition of the e-commerce shopper has evolved during the pandemic. From what-to-what may defy expectations, indicating why grocery …

Read More about How brands can reach the new modern grocery consumer

With the retail industry facing unprecedented disruption intensified by the COVID-19 pandemic, the pressure is on to deliver seamless experiences that customers have grown to expect—B2B customers included. While accepting payments by credit card can be helpful in B2B customer acquisition, retailers need to go further to drive true loyalty and stickiness. In today’s landscape, …

Read More about How to optimize payment strategy to pay off in long run

Heading into 2022, shoppers are showing that they feel more comfortable visiting retail locations than they did early in the pandemic. As in-person foot traffic increases in the new year, it will be key for retailers to create positive returning experiences. In this article, learn how to address five critical health and safety areas to …

Read More about Five Focus Areas for In-Store Retailers to Build and Retain Shopper Confidence when Developing Policies for Health and Safety

With actionable data on how music solves many of grocery’s common employee and customer challenges. The moment they cross your doorstep, consumers are having a brand experience. That goes for your employees as well. Get practical advice on how music can enhance in-branch satisfaction, boost loyalty, unify your brand voice, and boost employee retention.

Read More about Music and Grocery Experience with Actionable Data to Solve Challenges

It’s harder than ever to maintain brand loyalty, even with loyalty programs in place. Online shopping has made it easy for consumers to find what they want at the best price, fueling brand switching. But one strategy is succeeding at keeping consumers loyal — premium loyalty programs. 81% of traditional loyalty members say they would …

Read More about 5 Questions You Need Answered Before Launching a Premium Loyalty Program

Amid the disruption of the ongoing pandemic, the grocery experience continues to transform, both for shoppers and brands. With increased foot traffic, rising consumer expectations, labor shortages, and supply chain obstacles, grocers face a difficult task in future-proofing their brands. So how can grocery brands excel amid this disruption? In this article, we explore four …

Read More about How grocery brands can respond to the evolving customer journey and essential drives changes in grocery experience

Over the course of the pandemic, digital restaurant orders soared over 145% — causing Quick Service Restaurants (QSRs) to swiftly adapt to meet the new expectations of customers. Only by implementing new digitized services have QSRs been able to navigate the mid-pandemic restaurant landscape while setting themselves up for future growth. In this article, we …

Read More about Top QSR and Fast Casual Operator Challenges Solved by Streamlining security, staffing, and customer experience

During the pandemic, unprecedented ecommerce growth forced our industry to pivot quickly to accommodate sharp upticks in both picking and shipping. Retail analysts predict continued multichannel popularity—including home delivery; Buy Online, Pickup in Store (BOPIS); and Buy Online, Pickup at Curb (BOPAC). With ever tighter delivery windows on the horizon, it’s clear retail fulfillment operations …

Read More about How to Jump-Start Flexible Retail Fulfillment for Today’s Multi-Channel World

Consumer expectations? Skyrocketing. These shifts make it harder and harder for brands to keep up and present a challenge that brands must face: the customer experience gap. Consumer behavior is constantly shifting, presenting brands with an ongoing challenge: the customer experience gap. The CX gap is the distance between what customers expect from a brand …

Read More about Are you delivering on customer expectations to close the customer experience gap

Discover how to benefit from technology investments to improve your customer care strategies. Uncover key areas of investment, top challenges faced opportunities, trends, and learn the benefits of deploying a unified digital-first customer service strategy. As digital customer service interactions are expected to increase by 40% by the end of 2021 according to Forrester, digital …

Read More about Four Pillars to Transform Your Contact Centre into a Profit Centre: Reimagining Customer Care in Light of Changing Customer Habits

Third-party cookies are going away. The loss will mean marketers and advertisers will need to find creative solutions to target and connect with their audiences. At the same time, new technology for unlocking the value of first-party data now offers a powerful alternative to third-party cookie-based marketing that can give brands more control of their …

Read More about How brands can make the most of first-party data to survive and thrive

There’s no perfect approach to perfect delivery. Every retailer must build a plan — underpinned by a flexible and agile tech stack — that delivers unique value to its customers. But as customers continue to adjust their online shopping behavior amid the continuing pandemic, merging it with in-store, curbside and more options that have yet …

Read More about Five Cornerstones of the Perfect Delivery That Every Retailer Must Master

Subscription-based companies were hit hard during the pandemic, with shipping challenges drastically affecting the customer experience. But delivery inconsistencies are just the tip of the iceberg when it comes to e-commerce brand woes. Sustainable growth hinges upon inventory, supply chain management, adequate staffing, and attention to detail, amongst other factors. For brands looking to grow …

Read More about Solve Common Challenges Outsourcing to Build a Better Subscription Business

How are you responding to today’s unprecedented macro volatility, fast-moving competitive landscape and constantly shifting customer expectations? The Retail and CPG brands that survive this tsunami of disruption will be those that serve up personalized, engaging customer experiences at every turn. But to do that, they’ll have to adopt platforms and practices that leverage advanced …

Read More about How to use data and AI to cut costs and deliver personalized shopping experiences

As privacy and tracking norms continue to change, marketers need help developing a strategy that successfully addresses any future restrictions and assures their success, while prioritizing consumer privacy. Find out how LeadsRx is helping marketers take the next evolutionary step in providing the best possible customer experience, with technology that enables you to see cross-platform …

Read More about The Path to Digital Success That Prioritizes Consumer Privacy