Data and Insights Show How COVID-19 Is Changing Consumer Habits

The holiday season typically brings the biggest sales—and corresponding returns—for retailers. With this year’s exponential growth of eCommerce and uncertainties over in-store shopping due to the sharply rising number of COVID-19 cases, our data shows that 80% of holiday shopping will be done online. With this year’s rapid acceleration of eCommerce and the quickly rising […]

How to Achieve Digital Transformation Success in Customer Experience

Customer Experience is the most popular use case for Digital Transformation. But, the path to success is not always as straightforward as it may seem. Learn how to assemble your team, choose the right technology, and drive measurable results from a digital transformation initiative and ultimately deliver a seamless and effortless customer experience. There is […]

Letting CDP Turbocharge Data into Direct Consumer Relationships

COVID-19 has sped up consumer interest in buying directly from brands, but even before the pandemic, changes in traditional retail and wholesale environments combined with robust technologies have pointed to DTC. For brands frustrated with the traditional retail model, in which retail stores and sales reps determine the future of their products, they can adopt […]

Voice Data in Contact Centers to Create Happy Customers, Engaged Agents, Better Outcomes

Read on this article to discover how you can use voice technology to create better experiences within your contact centre. This article explains: The value of voice data in the contact centre How to unlock value within voice data using voice technology The link between agent experience and customer experience Why data privacy is a […]