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Delivering Powerful Customer Support with Contextualized Information

In a fiercely competitive world, creating genuine brand loyalty has never been more important. Key to earning that loyalty is giving customers a great experience at each and every stage of their journey with you. Learn about the growing demand for delivering contextually relevant customer support experiences. And, how ‘intelligent content’ and management of support …

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Book Summary: The Relationship Economy – Building Stronger Customer Connections in the Digital Age

The more digitalized our lives become, the more we risk losing the ability to maintain genuine human connections. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. This book summary explains how businesses can forge an impregnable competitive advantage by putting relationships at the center …

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