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Delivering Powerful Customer Support with Contextualized Information

In a fiercely competitive world, creating genuine brand loyalty has never been more important. Key to earning that loyalty is giving customers a great experience at each and every stage of their journey with you. Learn about the growing demand for delivering contextually relevant customer support experiences. And, how ‘intelligent content’ and management of support …

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Book Summary: The Relationship Economy – Building Stronger Customer Connections in the Digital Age

The more digitalized our lives become, the more we risk losing the ability to maintain genuine human connections. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. This book summary explains how businesses can forge an impregnable competitive advantage by putting relationships at the center …

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4 Steps to Improve Customer Agent Workflow Efficiency During Shopping Spikes and Busy Periods

How to seamlessly provide both customers and agents with the right experience during unexpected busy periods and shopping surges. A Quick Checklist for Meeting Expected and Unexpected Surges in Customer Support. With the number of digital buyers growing every year, it is important that businesses can maintain a great customer experience (CX) where customers continue …

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Technology for Curbside and BOPIS Boosts Customer Experience

Why customer wait times matter: How automating curbside and BOPIS can supercharge your business. Maximizing staff efficiency — Key benchmark data on wait times for restaurants, grocery, and retail. Research shows that even when COVID-19 shopping restrictions are permanently lifted, consumers will continue to buy online and collect their purchases in-store or at the curb. …

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