Solve Common Challenges Outsourcing to Build a Better Subscription Business

Subscription-based companies were hit hard during the pandemic, with shipping challenges drastically affecting the customer experience. But delivery inconsistencies are just the tip of the iceberg when it comes to e-commerce brand woes. Sustainable growth hinges upon inventory, supply chain management, adequate staffing, and attention to detail, amongst other factors. For brands looking to grow …

Five Key Stages of Digital Engagement With Genesys

As the evolution of digital engagement continues to progress rapidly, this article allows you to determine the current phase of your journey and how to progress to the next stage. Customer support teams are a key function in all businesses, as recently a spotlight has been shone on the challenges this function faces, the opportunity …

For Grocers Looking to Unlock Growth, The Key is Customer Data

Third-party delivery partners were a must for grocers during the pandemic. Such relationships allowed retailers to stay afloat, offer an in-demand service to customers, and hold onto valued clients in volatile times. What happens next is where things get interesting. Nearly 22% of U.S. grocery sales are expected to be made online by 2025. That …

The Essential New Role of Safety for Businesses in COVID

More than a year into the pandemic, businesses of all kinds face similar challenges in reopening. Key among them: operating in a world where stringent practices around health and safety have become just as critical as customer service and the bottom line. In a February 2021 survey, about a quarter of adults said they won’t …

Tackling the Business Innovation Challenges of 2021

The pandemic is easing, but that doesn’t mean retailers can go back to 2019 ways of doing things. The reality now and for the future is a device-rich one with mobile technology and APIs driving everything. The ante has been raised, and businesses that were initially caught flat-footed must catch up in a hurry. To …

How to use data and AI to cut costs and deliver personalized shopping experiences

How are you responding to today’s unprecedented macro volatility, fast-moving competitive landscape and constantly shifting customer expectations? The Retail and CPG brands that survive this tsunami of disruption will be those that serve up personalized, engaging customer experiences at every turn. But to do that, they’ll have to adopt platforms and practices that leverage advanced …