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Book Summary: The Relationship Economy – Building Stronger Customer Connections in the Digital Age

The more digitalized our lives become, the more we risk losing the ability to maintain genuine human connections. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. This book summary explains how businesses can forge an impregnable competitive advantage by putting relationships at the center …

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4 Steps to Improve Customer Agent Workflow Efficiency During Shopping Spikes and Busy Periods

How to seamlessly provide both customers and agents with the right experience during unexpected busy periods and shopping surges. A Quick Checklist for Meeting Expected and Unexpected Surges in Customer Support. With the number of digital buyers growing every year, it is important that businesses can maintain a great customer experience (CX) where customers continue …

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Technology for Curbside and BOPIS Boosts Customer Experience

Why customer wait times matter: How automating curbside and BOPIS can supercharge your business. Maximizing staff efficiency — Key benchmark data on wait times for restaurants, grocery, and retail. Research shows that even when COVID-19 shopping restrictions are permanently lifted, consumers will continue to buy online and collect their purchases in-store or at the curb. …

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To Battle With Big Box Grocers, Independents Must Up Their Game

Independent grocers can compete with household names like Amazon, Walmart, and Kroger, provided they have the right tools. Consumers want compelling offers and personalized experiences. Such expectations, fueled by the shift to online shopping during the pandemic, have forced retailers to reexamine their offerings. By implementing an automated system that provides personalized messages, seamless checkout, …

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How brands can reach the new modern grocery consumer

The takeover of omnichannel grocery marketing isn’t surprising. What may be surprising is the diversity of today’s omnichannel platform. This article survey investigated constantly evolving omnichannel solutions, revealing four major consumer shifts. This article presents how the composition of the e-commerce shopper has evolved during the pandemic. From what-to-what may defy expectations, indicating why grocery …

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How to optimize payment strategy to pay off in long run

With the retail industry facing unprecedented disruption intensified by the COVID-19 pandemic, the pressure is on to deliver seamless experiences that customers have grown to expect—B2B customers included. While accepting payments by credit card can be helpful in B2B customer acquisition, retailers need to go further to drive true loyalty and stickiness. In today’s landscape, …

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