The holiday season typically brings the biggest sales—and corresponding returns—for retailers. With this year’s exponential growth of eCommerce and uncertainties over in-store shopping due to the sharply rising number of COVID-19 cases, our data shows that 80% of holiday shopping will be done online. With this year’s rapid acceleration of eCommerce and the quickly rising […]
Category Archives: Customer Experience
Retailer’s Challenges for Return Process and Solution
So You Want to Buy a Return Solution. But, you’re not sure where to start. You realize that your return system has flaws, but wonder if there really is a better way. Please read on this article for an overview of the common challenges retailers face in their returns process and how a best-in-class solution […]
5 Methods to Transform Retail Loyalty Strategy
Evaluating your retail loyalty strategy for 2021? You work tirelessly to ensure you deliver the right product, services and experiences to earn your customers’ loyalty. Your budgets may already reflect these initiatives, but you know there’s always more to do. As a retailer, you know the value of having loyal and engaged consumers. You work […]
How to Achieve Digital Transformation Success in Customer Experience
Customer Experience is the most popular use case for Digital Transformation. But, the path to success is not always as straightforward as it may seem. Learn how to assemble your team, choose the right technology, and drive measurable results from a digital transformation initiative and ultimately deliver a seamless and effortless customer experience. There is […]
Letting CDP Turbocharge Data into Direct Consumer Relationships
COVID-19 has sped up consumer interest in buying directly from brands, but even before the pandemic, changes in traditional retail and wholesale environments combined with robust technologies have pointed to DTC. For brands frustrated with the traditional retail model, in which retail stores and sales reps determine the future of their products, they can adopt […]
Voice Data in Contact Centers to Create Happy Customers, Engaged Agents, Better Outcomes
Read on this article to discover how you can use voice technology to create better experiences within your contact centre. This article explains: The value of voice data in the contact centre How to unlock value within voice data using voice technology The link between agent experience and customer experience Why data privacy is a […]