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Sure, Affluenza is a polemic, but it’s a powerful one. Sure, some of the book’s more startling factual assertions are, on closer examination, somewhat distorted. But this is a call to arms, not a scholarly dissection. By depicting our consumer culture as a deadly epidemic, the authors provide a metaphor that simply and intuitively captures …

Read More about Book Summary: Affluenza – The All-Consuming Epidemic by John de Graaf, David Wann and Thomas Naylor

Continuous Discovery Habits (2021) explores how product managers and designers can keep making a positive impact on their customers’ lives. It explores an optimal decision-making process for product teams, so that they can continue to improve their offerings. Who is it for? Product managers looking for a new way of working Entrepreneurs seeking a fresh …

Read More about Book Summary: Continuous Discovery Habits – Discover Products that Create Customer Value and Business Value

E-commerce has been growing steadily over the past two decades, and the current situation has only accelerated this tectonic shift from brick-and-mortar retail to online commerce. Today’s summary affords you a glimpse of what’s in store for both consumers and companies vying for their business. Retail’s future is both bright and harsh. Yet companies that …

Read More about Book Summary: Reengineering Retail, Post-Digital by Doug Stephens

This article examines how regulators approach market disruption in the digital era, and how institutions are responding. Discover how institutions are breaking down boundaries in trade compliance, and what it means for operational efficiency. Financial institutions today depend on market surveillance systems and internal trade controls to guard against different forms of disruptive behavior. But …

Read More about Conduct and Control: Centralizing Trade Monitoring to Combat Market Misconduct

The average US consumer belongs to at least 16 different loyalty programs — and actively uses less than half of them. That means the majority of modern loyalty programs are collecting digital dust, buried among other apps. Brands and retailers can better engage their customers and create lifetime value using first-party purchase data. What does …

Read More about How to Build Lifetime Customer Value through Innovative Loyalty Programs
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